Terms and Conditions
Munari spol s.r.o
Prague – Smíchov
Company ID: 48033863 Tax ID: CZ48033863
tel .: 00420 777 989 226
1. GENERAL PROVISIONS
1.1 The business conditions below apply to purchases in the venux.cz online store (hereinafter referred to as the “e-shop”), operated by Munari spol sro, with its registered office in Prague - Smíchov, Štefánikova 249/30, postal code 150 00, ID number 48033863, VAT No. CZ48033863, entered in the Commercial Register of the Municipal Court in Prague, file number 14800 C (hereinafter referred to as the “Seller”), which is operated by Munari spol sro. These terms and conditions define and specify the rights and obligations of the seller and the buyer.
1.2 The Terms and Conditions govern the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and another natural or legal person (hereinafter "buyer") through the seller's online store
1.3 Provisions deviating from the business conditions can be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions
1.4 The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions
1.5 By sending the order, the Buyer also confirms that he accepts these terms and conditions.
2. USER ACCOUNT
2.1. Based on the buyer's registration made in the e-shop, the buyer can access its user interface. From its user interface (hereinafter referred to as the "user account"), the buyer can order goods, monitor the history of orders, use the loyalty program (hereinafter "Loyalty Program") and change personal data. The buyer can also order goods without registration (hereinafter referred to as "user account") directly from the web interface of the e-shop.
2.2. When registering in the e-shop and when ordering goods, the buyer is obliged to state all data correctly and truthfully. The buyer is obliged to update the data specified in the user account in the event of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.
2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain the confidentiality of the information necessary to access his user account and acknowledges that the seller is not responsible for breach of this obligation by the buyer.
2.4. The buyer is not entitled to allow the use of the user account to third parties.
3. ORDER, PURCHASE AGREEMENT
3.1 The buyer orders goods from the seller by placing the selected goods in the basket, then fills in all the data marked by the seller as mandatory, selects the method of delivery and payment.
3.2. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer has entered in the order, even with regard to the buyer's ability to detect and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking on the "order" button. The data listed in the order they are deemed correct by the seller. Immediately after receiving the order, the Seller will confirm this receipt to the Buyer by e-mail, to the Buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "Buyer's e-mail address").
3.3. The contractual relationship between the seller and the buyer arises from the delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by e-mail to the buyer's e-mail address.
3.4. By the purchase contract, the seller undertakes to deliver to the buyer the goods specified in the order within the terms and conditions and to the place of delivery of goods specified in the order and the buyer undertakes to take over the goods from the seller or his chosen carrier and pay the seller the purchase price of goods specified in the order.
3.5. In the event that the ordered goods are no longer in stock, the buyer will be notified immediately and the seller will agree with the buyer on the next step. In this case, the buyer has the right to cancel the order.
3.6. In the event that there is an obvious technical error on the part of the seller when stating the price of goods in the online store or during ordering, the seller is not obliged to deliver the goods to the buyer for this obviously incorrect price, even if the buyer was sent an automatic confirmation of receipt. under these terms and conditions. The seller informs the buyer of the error without undue delay and sends the amended offer to the buyer to his email address. The amended offer is considered a new draft of the purchase contract and in such a case the purchase contract is concluded by a confirmation of acceptance by the buyer to the email address of the seller.
3.7. The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs) to request
3.8. The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself.
3.9. The buyer acknowledges that the seller is not obliged to enter into a purchase agreement, especially with persons who have previously materially breached the purchase agreement (including business conditions).
3.10 Orders for oversize (41-43) or oversize over 20-22 cm. Only advance payment.
4. PAYMENT TERMS
4.1. The information about the goods and price provided by the seller is binding, except for an obvious error. Prices include all taxes (eg VAT)
4.2. The price of the goods and any costs associated with the delivery of goods under the purchase agreement, the buyer may pay the seller in the following ways:
4.2.1. In cash on delivery at the place specified by the buyer in the order.
(Orders in the store you can pay by card, Visa, MasterCard, Maestro, etc.
or payment by phone, NFC payments. We accept Czech crowns cash, it is also possible to pay with the euro)
4.2.2. Cashless transfer to the seller's account
4.2.3. Cashless payment by Paypal and card
4.2.4. In cash or by credit card for personal collection at the consignment office in the PPL and Česká pošta Mailroom
4.3. In the case of cash on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 4 days of concluding the purchase contract.
4.4. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the variable payment symbol (order number).
4.5. A detailed breakdown of payments can be found on the Shipping and Payment page.
4.6. The seller is a payer of value added tax. Tax document - invoice or receipt issues
the seller to the buyer of the goods and is sent to the address of the buyer with the purchased goods.
5. DELIVERY CONDITIONS
5.1. The method of delivery of goods is determined by the seller, unless otherwise stipulated in the purchase contract. If the mode of transport is contracted on the basis of the buyer's request, the buyer bears the risk and any additional costs associated with this mode of transport.
5.2. In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in a different way than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with another method of delivery.
5.3. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects immediately notify the carrier. In the case of finding a violation of the packaging indicating unauthorized entry into the shipment, the buyer does not have to take over the shipment from the carrier. By signing the delivery note, the buyer confirms that the consignment of goods met all the conditions and requirements and that any subsequent claims regarding breach of the packaging of the consignment cannot be taken into account.
5.4. A detailed breakdown of transport prices can be found on the Transport and Payment page.
6. WITHDRAWAL FROM THE PURCHASE AGREEMENT
6.1. In accordance with § 1829 par. 1 of the Civil Code, the buyer has the right to withdraw from the purchase contract without giving a reason, within fourteen (14) days of receipt of the goods. Withdrawal from the contract must be sent to the seller within this period by email or in writing to the seller's address.
6.2. In the event of withdrawal from the contract pursuant to Article 6.1. the purchase contract is canceled from the beginning. The goods must be returned to the seller within 14 days of withdrawal from the contract to the seller. By withdrawing from the contract, the buyer bears the costs associated with the return of goods (eg postage).
6.3. The goods can be returned by sending to the address: Munari - Venux Štefánikova 249/30, postal code 150 00 Prague. When sending, the buyer is obliged to pack the goods in a suitable package so that it is not damaged or destroyed. The goods must be delivered to the seller within 14 days of withdrawal from the contract.
6.4. The buyer acknowledges that the goods can be returned only if there is no signs of use or wear. When sending back, choose a suitable packaging to prevent damage to the goods during transport
6.5. In the event of withdrawal from the contract pursuant to Article 6.1. the seller will return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same way as received from the buyer, unless otherwise expressly agreed with the buyer. and dispatch of goods incurred by the seller in connection with the delivery of goods to the customer (eg postage). The seller is not obliged to return the funds received by the buyer before the buyer returns the goods or proves that he sent the goods to the seller.
6.6. The Buyer acknowledges that if the goods returned by the Buyer are damaged or worn, the Seller is entitled to compensation for the damage caused to the Buyer. The seller is entitled to unilaterally set off the right to compensation for the damage against the buyer's right to a refund of the purchase price.
6.7. Until the goods are taken over by the buyer, the seller is entitled to withdraw from the purchase contract at any time. In such a case, it informs the buyer via email to the address specified in the order and returns the purchase price to the buyer without undue delay. (Goods sent by cash on delivery will not be accepted!)
7. RIGHTS FROM DEFECTIVE PERFORMANCE
7.1. The seller is responsible to the buyer for the fact that the goods are free of defects upon receipt and that at the time when the buyer took over the goods, the goods have the properties described by the manufacturer or seller or agreed by the parties for 24 months. A buyer who acts within the scope of his business or entrepreneurial activity when concluding and fulfilling the contract, the warranty lasts 12 months.
7.2. A material breach of contract means such a breach of duty of which the seller already knew or must have known at the time of concluding the purchase contract that the buyer would not have entered into the purchase contract if he foresaw such a breach.
7.3. If the defective performance is a material breach of contract, the buyer has the right to:
- to eliminate the defect by delivering a new item without a defect
- to eliminate the defect by repairing the item
- for a reasonable discount from the purchase price
- refund of the purchase price on the basis of withdrawal from the contract
7.4. If the defective performance is a minor breach of contract, the buyer has the right to:
- to eliminate the defect by repairing the item
- for a reasonable discount from the purchase price
7.5. The seller is not responsible for defects caused by normal wear and tear or failure to follow the instructions for use.
7.6. The buyer shall inform the seller which right he has chosen when notifying the defect, or without undue delay, after notifying the defect. The buyer cannot change the choice without the consent of the seller.
7.7. The rights arising from defective performance are exercised by the buyer at the seller at the address: Munari - Venux Štefánikova 249/30,
ZIP code 150 00 Prague
7.8. The day of exercising the right from defective performance is considered to be the moment when the seller received defective goods from the buyer.
7.9. The seller is obliged to decide immediately, no later than three working days, whether a professional assessment is required. They shall provide the buyer with information on the need for an expert assessment within this period. The seller will handle the complaint without undue delay, no later than within 30 days of its application, unless they agree in writing with the buyer on a longer period.
8. PROTECTION OF PERSONAL DATA AND SENDING OF COMMERCIAL MESSAGES
8.1. When handling personal data, the seller is governed by Act No. 101/2000 Coll., On the protection of personal data, as amended. By filling in the registration form, resp. By confirming the order, the buyer gives the seller consent to the collection and processing of personal data (name and surname, residential address, e-mail address, telephone number, bank account number, identification number and tax identification number) for the purposes of exercising rights and obligations under the purchase agreement and for for the purpose of sending information and commercial communications to the seller.
8.2. The buyer has the right to request in writing the deletion or correction of personal data (change or cancellation of registration).
8.3. The seller declares that all personal data are considered confidential and, except for transport companies, personal data will not be passed on to third parties without prior consent.
8.4. The buyer declares that the data provided is true and has been informed that this is a voluntary provision of personal data.
9. STORING COOKIES
9.1. The buyer agrees to the storage of so-called cookies on his computer. If it is possible to make a purchase on the website and fulfill the seller's obligations under the purchase contract without storing so-called cookies on the buyer's computer, the buyer may revoke the consent under the previous sentence at any time.
10.1. The Contracting Parties may deliver all written correspondence to each other by electronic mail.
10.2. The buyer delivers correspondence to the seller to the email address specified in these terms and conditions. The seller delivers correspondence to the buyer to the email address specified in his customer account or in the order.
11. EXTRAORDINARY SETTLEMENT OF CONSUMER DISPUTES
11: 1 The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: https://adr.coi.cz/cs, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract.
12. FINAL PROVISIONS
12.1. The purchase contract can be concluded in the Czech language, or in other languages, unless this is the reason for the impossibility of concluding it.
12.2. In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 par. 1 let. e) of the Civil Code.
12.3. All rights to the seller's website, in particular the copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, modify or otherwise use the website or any part thereof without the consent of the seller.
12.4. The seller is not responsible for errors caused by third party interventions in the online store or as a result of its use contrary to its purpose. When using the online store, the buyer may not use procedures that could adversely affect its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components that make up the online store and use the online store, or its parts or software in such a way that would be contrary to its purpose or purpose.
12.5. The buyer hereby assumes the risk of a change of circumstances in the sense of § 1765 paragraph 2 of the Civil Code.
12.6. The purchase contract, including business conditions, is archived by the seller in electronic form and is not accessible.
12.7. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
The conditions valid from 01. 1. 2020.